Rules of conduct for visitors to the Private Institution of the Museum "Tsar-model"

Museum "Tsar-Model" is open to curious, ready for anything new, polite, interested, enthusiastic natures. Information about the Museum's working hours is posted on the official website of the Museum ( www.tsar-maket.ru ) and on information carriers in the entrance areas of the Museum.

By purchasing a ticket to the Museum, the visitor undertakes to observe public order on the territory of the Museum and the established Rules for visiting the Museum:

1. Comply with the requirements of the museum staff and security service.
2. Treat the property and territory of the museum with care, observe cleanliness and order.
3. To purchase a free ticket or a ticket at a reduced fare, present a document confirming the right to it.
4. Show the entrance ticket at the checkpoint (the ticket entitles you to a single entry to the museum), keep it until the end of your visit to the museum and present it at the request of the museum staff. A visitor who, after passing the turnstile at the entrance, has an urgent need to temporarily leave the territory of the museum and then return back, should contact the museum employee before passing the turnstile at the exit.
5. To hand over outerwear to the wardrobe and place in the lockers: equipment, bags exceeding 20x30 cm, as well as sports, travel, household bags, briefcases, suitcases, "diplomats", backpacks; bulky items, wet umbrellas, opaque plastic bags, outerwear (including light jackets, short coats, raincoats and hats).
6. The size of the cells in the lockers is  20 × 25 × 45 cm . There are no special places for storing suitcases and other bulky items in the museum. During periods of high traffic (weekends and holidays, free events, popular exhibitions), all lockers may be occupied. We recommend that you do not take large items with you to the museum or take into account the possible waiting time for a free locker when planning your visit.
7. Ensure the safety of the number from the wardrobe, the key to the locker and be responsible in case of loss. A visitor who has lost a number or key must contact a wardrobe employee or an administrator at the information desk.
8. To enter the museum complex only through the "ENTRANCE" door, and exit from the complex only through the "EXIT" door.
9. Visitors' entrance to the Museum building and ticket sales stop 50 minutes before the Museum closes
10. Children under the age of 14 are only permitted for private visits, children's excursions, or other children's and family activities, only when accompanied by an adult. Adults and parents should familiarize children with the visiting rules, and are also responsible for their observance.
11. Be careful when going up and down stairs, passing ramps, steps of fences, hold on to handrails, hold small children by the hand. Please do not leave children unattended! The museum administration is not responsible for the life and health of visitors.
12. Tours are conducted only by museum guides. You can order excursions at the ticket office of the Museum, by phone  +7 (495) 226 87 11  or by e-mail:  info@tsar-maket.ru
13. Any groups of visitors are accepted only by appointment by phone  +7 (495) 226 87 11  or by e-mail:  info@tsar-maket.ru
14. Children's and school groups without prior registration are accepted on the following conditions:
    • technical ability to host the group;
    • the group must have - 1 accompanying adult for every 3 children (persons under the age of 14). In the absence of the required number of adults, a visit to the museum for this group is limited to one hour and is possible only if accompanied by a museum employee. If you disagree with these conditions, the group may be denied access to the museum
15. When visiting the museum with children under 3 years old inclusive, you can use a stroller, but the museum reserves the right to restrict the passage with strollers due to the size of the stroller and limited space. The staff can also assist you with transporting your stroller (without a child) up the stairs. To organize such assistance, you need to contact the administrator at the information desk. The Museum is not responsible for a stroller left unattended.
16. Respect the visitors and staff of the museum - while visiting the halls of the model, excursions, events, observe silence:
    • switch all communications to silent operation,
    • use headphones when listening to the audio tour instead of speakerphone mode,
    • do not talk on the phone.
17. If you want to spend  commercial or professional, staging eat-ku  in the museum, please send your request to the address  info@tsar-maket.ru
18. If there is a threat of emergencies of a man-made or natural nature, fulfill the requirements of the museum staff, immediately leave the territory of the museum through a special emergency exit.
19. In the event of smoke or fire, or situations that may affect the safety of visitors or the museum complex, immediately notify the museum staff.
20. In the event that abandoned items are found on the territory of the Museum, immediately inform the museum curators or the Museum's security personnel about this and not take independent actions to move them.

When visiting the museum for visitors, pre-conductive-a-Xia :

1. Violate public order and these Visiting Rules.
2. Interfere with the performance of their official duties by the Museum staff.
3. Be on the territory after the museum closes.
4. Damage and touch museum items, interior elements, museum equipment and inventory, the Museum building, litter on the territory.
5. Unauthorized entry behind the fences of objects, into service and technical premises, on sites that are closed to the public, as well as to enter the space under the model.
6. Touch the layout with your hands, touch it, put any objects on the layout, tear off figures, trees and other stationary and moving objects.
7. Put children on the railing.
8. Run in the premises of the museum complex.
9. Fight, insult layout workers and other visitors.
10. Walk into the museum with bulky things, suitcases, travel bags, backpacks, skis, bicycles, roller skates, scooters, baby carriages, outerwear, including raincoats and hats.
11. To carry objects that pollute or stain the premises and clothes of visitors, exhibits.
12. Smoking, using electronic cigarettes, drinking alcoholic beverages, using toxic and narcotic drugs, as well as being in a state of alcoholic, drug or toxic intoxication.
13. Located on the territory of the museum with food and drinks and to eat and drink any drinks in the halls of the museum.
14. To carry weapons, including firearms, cold, gas; explosives and their components; flammable liquids; poisonous, toxic, poisonous substances, biologically hazardous substances, flammable solids, including perfumery and cosmetic products in aerosol containers with a propellant (sprays, shampoos, gels, deodorants, varnishes, etc.), piercing and easily breakable objects.
15. To be on the territory of the museum with any animals, with the exception of visitors with guide dogs, if there is an appropriate supporting document.
16. Take part in events, including excursions, held in the halls of the Museum, if the visitor does not have a ticket for this event.
17. Carry out unauthorized commercial and (or) advertising activities, professional photography and video filming, as well as excursion activities on the territory of the Museum without the written permission of its administration. Professional shooting means shooting from a tripod, with additional lighting and / or sound recording equipment, using color scales, additional power sources, in compliance with special conditions for preparing premises and museum items for shooting.
18. Speak loudly, listen to audio tours through external speakers or using speakerphone on mobile devices, use audio equipment with sound amplification enabled, as well as sing, dance and play musical instruments.
19. Move on rollerblades, scooters and similar vehicles, as well as in roller shoes.
20. Use power outlets to charge mobile devices and operate electrical appliances.
21. Apply inscriptions and post advertisements, posters and other types of informational materials.
22. Demonstrate symbols aimed at inciting racial, social, national and religious hatred and enmity.
23. Bring to the museum and use on the territory of UAVs (unmanned aerial vehicles), radio-controlled toys and drones.

In case of violation of the rules, the employees of the Museum of the Tsar-Maket complex have the right to take measures aimed at ensuring the safety and comfortable stay of visitors - to remove the violator from the museum complex or to collect a fine.

For the loss and (or) damage of the number from the wardrobe and the key to the locker compartment, a fine of 500 rubles will be charged.

The purchase of a ticket is the conclusion of an agreement according to which the visitor automatically agrees to comply with all of the above rules.

Violation of these Rules by visitors, causing any damage to the property of the museum is the basis for bringing them to material, administrative and criminal liability in the manner and in accordance with the current legislation of the Russian Federation.

Visitors to the museum complex are great-in :

1. Smile, rejoice and be surprised.
2. Study, learn and ask questions.
3. Treat the property and territory of the museum with care, observe cleanliness and order.
4. Be in all areas of the museum complex, intended for visiting, during the opening hours of the museum.
5. Use photo and video equipment for amateur shooting.
6. Use handrails and steps for a more comfortable inspection without hanging over the layout.
7. Inspect the layout from the outside of the layout fence.

In order to avoid accidents when visiting the museum, you must be careful and take into account:

1. Height of doorways and other openings.
2. Your physical capabilities when climbing up and down the observation steps.
3. The hall is periodically darkened, imitating the onset of night.
4. The exposition is equipped with powerful sound and light effects.
5. The hall is constantly wet cleaning the floor.
6. Be careful - looking at your phone, you may not notice an exhibit, another visitor or a staircase on your way and accidentally harm yourself and others.

The administration secures (reserves) the right to:

1. Change the opening hours of the museum complex.
2. Use photo and video materials filmed in the museum, including photographs and videos with the participation of visitors, including for commercial purposes.
3. Allow professional photography and video filming.
4. Organize excursion activities on the territory of the museum complex. Organized excursions are allowed only with the accompaniment of staff of the complex or guides of travel companies and other organizations that have entered into a written agreement with the administration of the museum complex.
5. In order to ensure security, employees of the regime service have the right to check visitors using a metal detector. If the visitor refuses to check, the administration reserves the right to refuse to visit the museum.
6. The administration of the museum has the right to conduct video filming on the territory and in the premises of the museum complex in order to ensure security.
7. The museum administration reserves the right to regulate the number of visitors by terminating access to the museum complex.
8. The museum administration reserves the right to refuse to visit any person without giving a reason.
9. The administration of the museum reserves the right to temporarily stop the entry of visitors to the buildings of the Museum and to the exposition in the event of:
   • emergencies;
   • high occupancy of exhibition halls, lobbies and other service areas;
   • lack of free seats at the event or the end of ticket sales for the event;
   • lack of free space in the wardrobe during the cold season.
10. The administration of the museum reserves the right to refuse a visitor to visit exhibitions, excursions, lectures, events or to interrupt his participation in them in the event of:
    • the occurrence of an emergency;
    • the visitor does not have a ticket giving the right to visit the Museum on the day of applying or participating in the event;
    • the visitor presents a ticket that does not correspond to the appearance approved by the Museum (including with corrections made, missing mandatory details provided for by law, corrected or sealed price);
    • non-compliance of the visitor with the category indicated on the ticket;
    • violation of these Rules;
    • aggressive or offensive behavior towards other visitors and staff of the Museum, expressed, inter alia, in threats, abuse, racist and xenophobic remarks, discrimination on the basis of age, health status, sex, religion, ethnicity or race, or the use of physical strength.

Acquisition and return of bi-les-ing :

1. The visitor can purchase tickets at the Museum's ticket offices, at the ticket terminals located in the lobby of the Museum, by using the online sale of electronic tickets on the Museum's website, as well as on third-party resources with which the Museum has entered into an agreement on the sale of tickets.
2. Benefits for visiting the Museum are provided upon purchasing tickets only at the Museum's box office and upon the obligatory presentation of an appropriate document confirming the benefit.
3. The return of an unused ticket purchased at the Museum's box office or at ticket terminals located on the territory of the Museum is possible no later than the Date of visit indicated on the ticket. At the same time, the Museum will reimburse 100% (one hundred percent) of the ticket price.
4. The return of an electronic ticket ordered and paid for on the website  www.tsar-maket.ru is possible no later than 1 (one) day before the date of visiting the museum. At the same time, the Museum will reimburse 100% (one hundred percent) of the ticket price. Partial refunds are not possible.
5. When accepting a request for a refund for Tickets for visiting the Museum less than 1 (one) day before the date of the visit, the Museum reserves the right not to refund the cost of tickets to the client.
6. At the ticket office of the Museum, it is not possible to return tickets purchased on third-party resources. Purchases and refunds of tickets on third-party resources are governed by the rules of third-party resources.
7. The Museum is not responsible for tickets purchased outside the ticket offices of the Museum and not on the official website of the Museum, and does not guarantee their authenticity. Tickets that do not correspond to the appearance approved by the Museum (including those with corrections made, missing mandatory requisites stipulated by law, corrected or sealed price) are invalid and cannot be returned. The museum has the right to deny visitors access to such tickets.
8. The Museum reserves the right not to accept for refund tickets sold by the Museum within the framework of special programs and promotions that provide for special conditions for purchasing tickets (including discounts).

In order to prevent the spread of the new coronavirus infection visitors should follow the already familiar to visit public places great-vee-lam :

1. A mask must be used. You can come in your mask or buy one from the museum store.
2. It is forbidden to visit the museum with a high temperature (more than 37 °).
3. For your safety and the safety of those around you, maintain a social distance of 1.5 meters with other visitors, except for your family and friends who came with you.
4. After contact with surfaces, you should wash your hands or use an antiseptic. You can wear your own gloves if you wish.
5. The museum has small rooms whose safe capacity is limited to just a few visitors. Museum staff may ask you to wait until other visitors leave the area.

Control over compliance with these Rules is carried out by the Administration of the Private Institution of the Museum "Tsar-mocket".